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Note: if you're new to Betty's financial metrics, you might want to first read Financial metrics at a glance for a quick overview of how the core metrics relate to one another.

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Net Revenue is the revenue that remains after Payment Losses have been deducted from Net Gaming Revenue (NGR).

While NGR measures the value generated through gaming, Net Revenue reflects the value that remains after accounting for Payment Losses:

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Net Revenue = NGR − Payment Losses

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Where:

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Payment Losses = Refunds + Chargebacks + Unsettled Deposits

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What are Payment Losses?

Payment Losses are losses associated with payments that are deducted from NGR. They include:

• Refunds − money returned to players when a transaction or payment is reversed.
• Chargebacks − payments reversed through a player's payment provider, typically following a dispute.
• Unsettled Deposits − deposits that were recorded but ultimately cannot be recognized as successful revenue.

Together, these are referred to as Payment Losses.

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The exact treatment and components of Payment Losses may vary by OpCo and jurisdiction.

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Calculating Net Revenue

Since Net Revenue is calculated as NGR minus Payment Losses:

Net Revenue = NGR − Payment Losses

Then:

Net Revenue = GGR − Gaming-related adjustments − Payment Losses

Unpacking these components gives an example of how the calculation can be represented in more detail:

Net Revenue = Total Bets − Total Wins − Jackpot Contributions − Cash Rewards − Tournament Rewards − Bonuses Turned Cash − Cash Adjustments − Gaming Voids − Refunds − Chargebacks − Unsettled Deposits